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ITIL Compliance Logging's log management gives users the ability to collect, store and analyze logs in accordance with Information Technology Infrastructure Library (ITIL).

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iso 27001:2013

Complying With ITIL

The study of ITSM data including logs plays a key role in Information Technology Infrastructure Library (ITIL) compliant problem management. Within the Service Operation volume of ITIL, event management and the closely connected management of event logs is cited as a key process in the fourth stage of the IT service lifecycle.

In order to operate in compliance with ITIL, users have the ability to take advantage of our log management solution. This allows them to have better control and visibility into the activities taking place within their network and systems.

If you are interested in learning more about how can assist you in meeting the ITIL audit log criteria, we invite you to contact us. Learn how we can help you by signing up for a free 14-day trial or scheduling a call with one of our compliance specialists.

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What Is ITIL?What Is ITIL?

What Is ITIL?

ITIL (Information Technology Infrastructure Library) is a framework that is used to define best practices for managing information technology services. The ITIL approach has become a widely adopted approach for IT service management (ITSM), providing guidelines on how to align IT services with the needs of the business, optimize service delivery, and improve the overall performance of IT services.

Several publications have been compiled as part of the ITIL framework which describe a number of processes, functions, and roles that are essential in order to manage IT services in an efficient manner.

Whatever the size, industry, or specific IT requirements of any organization, the framework is designed to meet their needs. By providing a common language and approach, IT services can be managed more effectively between IT and business stakeholders using the ITIL framework.

What Is ITIL Compliance?

According to the ITIL framework, ITIL compliance means that an organization adheres to the best practices and guidelines. By following ITIL standards and best practices, an organization can improve service delivery, reduce costs, and minimize risks.

A company that wishes to meet ITIL compliance must review its existing IT service management practices and compare them to ITIL guidelines. In this review, gaps can be identified, and areas where improvements can be made highlighted. In order to address these gaps and implement the necessary changes, the organization must develop an actionable plan.

The ITIL compliance process is an ongoing one. In order to maintain compliance with ITIL best practices, organizations must continually monitor their IT service management practices as well as their alerting and monitoring integrations. In this way, the organization ensures that its IT services meet both customer and business needs.

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Who needs to meet compliance with ITIL?

No matter what the size or industry, ITIL compliance is important for all organizations that provide IT services. This includes both internal IT departments and external service providers that provide IT services. Compliance with ITIL is particularly important for organizations that depend heavily on IT to deliver their products or services. It is widely recognized that ITIL compliance is a best practice for IT service management, even though it is not mandatory. Using the ITIL framework can improve IT service quality, reduce costs, and minimize risk for organizations.

Companies Feel The Difference When They Use

"Internally, has made it easier for us to provide better support for our customers, since finding individual messages based on various data in the payload has become easier.

At Youredi, pretty much everyone from our technical support teams through to our professional services teams uses"

Mats von Weissenberg, CTO @ Youredi

Youredi testimonial

"One thing is certain when operating in the startup space, a strict budget. Before we make any purchase decision to use a SaaS Log Management platform, we need to validate the benefits of the platform and more importantly the team behind the platform.'s customer support team stood out. Right from the beginning, the team was there to answer questions and walk us through the process."

Ioannis Sintos, Co-Founder & CIO - Uizard

Uizard testimonial offers our company an excellent solution of ingesting our logs, we recently had to do quite a few updates on the platform since the previous service owner in our company left and didn't want to do them, was of great assistance throughout the whole process.

Thierry Gysin, Co-Founder & CIO - Ringier

Ringier testimonial

log management

Log Management For ITIL

Log management is a crucial aspect of IT service management and is a requirement of ITIL. The purpose of log management is to gain insights into the performance, availability, and security of IT services using records of events or transactions that occur within an IT system. Several ITIL processes require log management, including incident management, problem management, and change management. As part of the IT service management process, logs can provide valuable information about the cause of incidents or problems. provides a source of truth and consistency across all of your log data, allowing you to meet compliance requirements.'s log analysis tools are essential under ITIL for identifying patterns and anomalies in logs and leveraging this information to identify areas for improvement.

Additionally, can be used to automate alerts. A system that generates automated alerts when specific events or thresholds occur enables IT staff to address upcoming problems as soon as possible.

Access Management Processes

Using Access Management, users are allowed to access services or groups of services, while preventing unauthorized users from accessing them. Managing access to data and intellectual property ensures confidentiality, availability, and integrity. The concept of Access Management involves identity (the unique information that identifies an individual) and rights (the settings that allow access to data and services).

As part of the process, identity and entitlement are verified, access is granted, access is logged and tracked, and rights are removed or modified when status or roles change. By using finely-grained access controls, provides your data with an essential layer of security and compliance that can be easily managed through role-based access control (RBAC) settings, ensuring that only the relevant teams have access to the information they need.

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compliance solutions

ITIL Compliance With is a cloud-based log management and observability platform that can help organizations with ITIL log management by providing a scalable, reliable, and easy-to-use solution for collecting, analyzing, and managing logs. is fully able to collect logs from a wide range of sources, including servers, applications, and network devices. It supports many popular log formats, and can also parse custom log formats. With, organizations can collect all their logs in one place, making it easier to manage and analyze them. also integrates with a wide range of other tools and services, including ITSM platforms, SIEM tools, and monitoring tools. These integrations enable organizations to extend their ITIL log management capabilities and integrate logs into their broader IT management processes.

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