The Logit.io platform needs to be available when you need it. We know how important monitoring logs and managing your ELK stack is, ensuring you always have access to your centralized logging and metrics. You can be assured that when you need your logs and metrics, they are always available to you in real-time. Allowing you to diagnose production issues when it matters.
Our support team is on hand to help you with your requests to get the best value out of the Logit.io Platform. From onboarding to advanced filter configuration, we can help.
Want to request a demo or need to speak to a specialist before you get started? No problem, simply select a time that suits you in our calendar and a member of our technical team will be happy to take you through the platform and discuss your requirements in detail.
Logit.io has developed a range of self-service support tools gained from years of running large-scale enterprise ELK infrastructure. We also understand you may need to at times speak to an ELK engineer directly to resolve more complex issues. For those occasions, we have you covered with our dedicated ELK stack support, ensuring you receive expert guidance and assistance whenever you need it.
The Logit.io platform is designed to reduce the human interaction on its infrastructure, with advanced, automated monitoring and recovery processes, Logit.io ELK stacks are designed to be highly available and self-healing.
Enterprise-Grade Incident Management
Rapid Issue Resolution
Self HealingHelp CentreLive Chat"Internally, Logit.io has made it easier for us to provide better support for our customers, since finding individual messages based on various data in the payload has become easier.
At Youredi, pretty much everyone from our technical support teams through to our professional services teams uses Logit.io."
Mats von Weissenberg, CTO @ Youredi
"One thing is certain when operating in the startup space, a strict budget. Before we make any purchase decision to use a SaaS Log Management platform, we need to validate the benefits of the platform and more importantly the team behind the platform.
Logit.io's customer support team stood out. Right from the beginning, the Logit.io team was there to answer questions and walk us through the process."
Ioannis Sintos, Co-Founder & CIO - Uizard
Logit.io offers our company an excellent solution of ingesting our logs, we recently had to do quite a few updates on the platform since the previous service owner in our company left and didn't want to do them, Logit.io was of great assistance throughout the whole process.
Thierry Gysin, Cyber Security Risk Manager - Ringier
We understand status pages that appear to show a constant green light, though reassuring, aren't very helpful. That is why we decided to make historical platform performance available for all incidents, so you can see and understand how we manage things when the unexpected happens.
For times when the network or infrastructure performance is impacted, our team is notified immediately using industry-standard incident management tools to ensure a rapid resolution. Engineers are available 24/7 for all major incidents.
Our platform is integrated with a range of 3rd party tools to effectively support and manage your account to deliver a world-class service. Our Help Centre is there to give you advice and answers to everyday questions. We use Intercom to provide support to you directly via our Live Chat and email support. Logit.io uses industry-standard incident management and external monitoring tools such as PagerDuty, Statuspage.io, and Statuscake, along with our own internal ELK infrastructure monitoring to visualize and alert on our platform.
We use our own product daily
Proven Incident Management
Your dashboard allows you to view and analyze the logs for your whole ELK estate, giving you insight into how it's performing and allowing you to see the impact of any changes to your configurations and pipelines. This paired with our ELK stack support ensures that any issues or questions you encounter along the way will be swiftly addressed by our team of seasoned experts. Plus, our comprehensive documentation and knowledge base are always at your fingertips, ensuring you have the resources you need to maximize the effectiveness of your ELK infrastructure.
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