Retail & eCommerce
Logit.io provides complete visibility into the best-performing products of eCommerce websites and retailers and allows you to easily visualise server errors.
Trusted by engineering teams worldwide
With Logit.io, you can streamline development, monitor applications more smoothly, and close critical security gaps. As a retailer or eCommerce website owner, your bottom line is affected whenever your service is down as consumers today expect digital interactions to run around the clock.
It is also of the utmost importance to ensure consumer privacy and to win your customers' trust in an extremely competitive market. With a compliant and unified platform, you can proactively resolve operational and security issues before they affect your customers. Using Logit.io, you can enhance security, improve store and eCommerce reliability, and increase sales by creating intuitive dashboards and actionable alerts.
Empower your retail and engineering teams with precise, and intelligent automation from Logit.io, so they can spend their time innovating and delivering highly competitive services.
How Logit.io Assists Retailers
It can be challenging to track a multitude of business metrics collected within an application (including metrics from active shopping carts, frequently saved SKUs and customer checkouts). Incorporating Logit.io's observability platform allows engineers and business analysts to collect this data in order to create dashboards and alerts. These insights can be correlated with specific application code and wider infrastructure performance. As a result, analytics, technical troubleshooting support, and early notification of customer issues become possible.
Your brand's interaction with customers, whether online or in person, is crucial. Slow websites, fulfilment issues, and inoperative point-of-sale systems can negatively impact the customer experience, leading to frustration and lower sales. By tracking real-time analytics and alerting customers, Logit.io ensures the running of a web store and brick-and-mortar store is always successful. Develop and deploy product features faster through application-level logging and tracing and unlock the ability to connect business data and transactions to the application's infrastructure.
Optimise User Experience
Ensure high availability and performance across your web pages, APIs, and transactions to deliver better customer experiences. Reduce overall risk and ensure compliance by gaining visibility and security intelligence across your retail landscape by leveraging the Logit.io platform.
Maintain a healthy store infrastructure, retail applications, digital services, and associate devices to provide a satisfying customer experience. Start preventing problems before they happen instead of reacting to them after they have occurred. In the face of sophisticated cyberattacks, Logit.io's runtime application security helps teams proactively identify and eliminate vulnerabilities.
Often business intelligence tools cannot provide insights into frontend and backend code, so slow-loading pages and site functionality errors can't be detected without full observability. Using Logit.io, companies can track web store interactions in real-time, from beginning to end, in order to gain a better understanding of customer experiences. Using drill-down capabilities, engineers can view the interactions of a specific customer with the site.
Allocate Resources Where They Are Needed Most
Events such as viral social media posts can cause an unexpected surge in traffic to a website. In order to easily handle spikes in traffic, Logit.io auto-enrolls new hosts into monitoring as they are dynamically added to handle additional traffic.
Use our anomaly detection features to detect when a system is performing differently than it did previously at the same time of the day compared to the previous week. Detecting such patterns can help prevent problems from occurring before they become widely evident to customers.
With Logit.io, you can visualise how the output from one system becomes the input for downstream systems. You can also receive alerts on growing queue lengths, which can help you to identify resource limitations and configuration problems.
Distributed Service Tracing
In the retail sector, any problems with POS terminals or on-site servers can negatively impact revenue or cause logistical challenges. Logit.io allows you to evaluate performance and incidents for subsets of a device fleet, such as by geographic distribution or firmware version.
With Logit.io, you can monitor IoT devices with integrations to AWS IoT devices and operating systems for device firmware. Operations teams are increasingly responsible for the assets in retail stores due to internet-enabled point-of-sale systems. In addition to monitoring geographically dispersed fleets of IoT devices, Logit.io provides performance data from devices' software. With single-pane-of-glass visibility into all customer touchpoints, eCommerce and in-store assets can be tracked comprehensively.
Companies Feel The Difference When They Use Logit.io
“Internally, Logit.io has made it easier for us to provide better support for our customers, since finding individual messages based on various data in the payload has become easier.”
“At Youredi, pretty much everyone from our technical support teams through to our professional services teams uses Logit.io.”
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