As telecom companies and communication service providers (CSPs) realise that data-driven decisions are redefining the way they do business and will be affecting their operations in the coming years, they need a centralised platform where insights can be discovered, categorised and viewed.
Logit.io provides a complete solution for monitoring, alerting, and visualising all types of information associated with the operations of an organisation (including, but not limited to, events, metrics, logs, and traces).
Enhance customer support by being able to pinpoint service issues with more accuracy. This will allow you to provide better service to your users. In order to achieve this goal, a scalable data analytics ingestion platform such as the one offered by Logit.io can be deployed.
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With more decision-makers within telecoms realising that the use of large-scale data analytics offers a huge range of possibilities, platforms like Logit.io have become essential. Logit.io is used widely across analysis and other engineering use cases in the telecoms and CSP markets.
As competition intensifies in the marketplace, communications operators are increasingly turning to cloud observability platforms to improve their agility and flexibility.
As service providers such as Telefonica have become more adept at offering data analytics services, they are able to monetise their user databases in more effective ways. By providing an Audience API that enables location-based marketing they can offer enterprises more opportunities to increase their product adoption through heightened targeting.
"Internally, Logit.io has made it easier for us to provide better support for our customers, since finding individual messages based on various data in the payload has become easier.
At Youredi, pretty much everyone from our technical support teams through to our professional services teams uses Logit.io."
Mats von Weissenberg, CTO @ Youredi
"One thing is certain when operating in the startup space, a strict budget. Before we make any purchase decision to use a SaaS Log Management platform, we need to validate the benefits of the platform and more importantly the team behind the platform.
Logit.io's customer support team stood out. Right from the beginning, the Logit.io team was there to answer questions and walk us through the process."
Ioannis Sintos, Co-Founder & CIO - Uizard
Logit.io offers our company an excellent solution of ingesting our logs, we recently had to do quite a few updates on the platform since the previous service owner in our company left and didn't want to do them, Logit.io was of great assistance throughout the whole process.
Thierry Gysin, Cyber Security Risk Manager - Ringier
Data can also be managed centrally to track metrics relating to customer experience. One key metric is the Net Promoter Score, which is a measure of a company's ability to satisfy its customers.
Considering that CSPs often report improvements in their net promoter scores as a crucial business metric, it is vital that they are not grappling with intermittent service levels that lead to negative feedback from customers.
Benchmarks in the telecommunications industry remain lower than those in similar industries such as the technology industry. In light of this, there is a significant opportunity for companies in this space to increase their IT budget on analytics tools which improve device troubleshooting and centralise customer feedback metrics.
Due to the fact that telecom providers obtain an abundance of data from connected devices, location tracking, network health and call records, as well as from customer service and billing systems, many organisations are unable to find data-driven improvements due to inevitable operational silos.
Often, companies in the telecom industry manage several business units that span the mobile, fixed-line and broadband as well as other distributed environments. This means they require a massive amount of different data to be stored in a centralised location for compliance as well as IT and security use cases.
It is possible to eliminate visibility silos using Logit.io and OpenTelemetry together to track the metrics that are meaningful to you and eliminate departmental blind spots and data silos.
There is no doubt that 5G will mature in the near future. As a result, networks will become increasingly integrated with cloud data processing. Therefore, it will become increasingly relevant for providers to implement fully scalable data analysis to reap the benefits such as additional options for monetisation.
It is expected that some of these upcoming technological adoptions will involve the use of edge computing and autonomous vehicles.
In order to take advantage of these opportunities in the future, telecom operators who fail to implement complete observability solutions today will struggle to take advantage of these opportunities in the future.
Putting in place a strategy for auditing logs, metrics, traces, and events in compliance with wider regulatory bodies is essential. Most often, such a strategy will result in the centralisation of data within your observability platform for the prioritisation of compliance.
The security of your data is at the forefront of everything Logit.io does. Logit.io is audited by a UKAS-certified ISO 27001 auditor and complies with GDPR, HIPAA, and SOC 2. In addition, we are the only observability platform that is compliant with Cyber Essentials, an essential cybersecurity accreditation for UK businesses.
The Logit.io platform can satisfy ten core controls across various levels of the CMMC compliance framework. Organisations that may need to meet level 3 compliance in the US can benefit greatly from this.
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