Telecoms
Logit.io enables telecoms and communication service providers to analyse and perform real-time monitoring of their logs, metrics and traces in their entirety.
Trusted by engineering teams worldwide
As telecom companies and communication service providers (CSPs) realise that data-driven decisions are redefining the way they do business and will be affecting their operations in the coming years, they need a centralised platform where insights can be discovered, categorised and viewed.
Logit.io provides a complete solution for monitoring, alerting, and visualising all types of information associated with the operations of an organisation (including, but not limited to, events, metrics, logs, and traces).
Enhance customer support by being able to pinpoint service issues with more accuracy. This will allow you to provide better service to your users. In order to achieve this goal, a scalable data analytics ingestion platform such as the one offered by Logit.io can be deployed.
How Logit.io Assists CSPs
With more decision-makers within telecoms realising that the use of large-scale data analytics offers a huge range of possibilities, platforms like Logit.io have become essential. Logit.io is used widely across analysis and other engineering use cases in the telecoms and CSP markets.
As competition intensifies in the marketplace, communications operators are increasingly turning to cloud observability platforms to improve their agility and flexibility.
As service providers such as Telefonica have become more adept at offering data analytics services, they are able to monetise their user databases in more effective ways. By providing an Audience API that enables location-based marketing they can offer enterprises more opportunities to increase their product adoption through heightened targeting.
Centralising Net Promoter Scores
Data can also be managed centrally to track metrics relating to customer experience. One key metric is the Net Promoter Score, which is a measure of a company's ability to satisfy its customers.
Considering that CSPs often report improvements in their net promoter scores as a crucial business metric, it is vital that they are not grappling with intermittent service levels that lead to negative feedback from customers.
Benchmarks in the telecommunications industry remain lower than those in similar industries such as the technology industry. In light of this, there is a significant opportunity for companies in this space to increase their IT budget on analytics tools which improve device troubleshooting and centralise customer feedback metrics.
Futureproof Your Operations
There is no doubt that 5G will mature in the near future. As a result, networks will become increasingly integrated with cloud data processing. Therefore, it will become increasingly relevant for providers to implement fully scalable data analysis to reap the benefits such as additional options for monetisation.
It is expected that some of these upcoming technological adoptions will involve the use of edge computing and autonomous vehicles.
In order to take advantage of these opportunities in the future, telecom operators who fail to implement complete observability solutions today will struggle to take advantage of these opportunities in the future.
Introduce Robust Data Governance
Putting in place a strategy for auditing logs, metrics, traces, and events in compliance with wider regulatory bodies is essential. Most often, such a strategy will result in the centralisation of data within your observability platform for the prioritisation of compliance.
The security of your data is at the forefront of everything Logit.io does. Logit.io is audited by a UKAS-certified ISO 27001 auditor and complies with GDPR, HIPAA, and SOC 2. In addition, we are the only observability platform that is compliant with Cyber Essentials, an essential cybersecurity accreditation for UK businesses.
The Logit.io platform can satisfy ten core controls across various levels of the CMMC compliance framework. Organisations that may need to meet level 3 compliance in the US can benefit greatly from this.
Companies Feel The Difference When They Use Logit.io
“Internally, Logit.io has made it easier for us to provide better support for our customers, since finding individual messages based on various data in the payload has become easier.”
“At Youredi, pretty much everyone from our technical support teams through to our professional services teams uses Logit.io.”
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