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Changes to software are inevitable and fundamental part of growth for any organization, however, change is often not straightforward. It can affect numerous aspects of a company and requires collaboration among all stakeholders. This is where change management tools come in to assist you with this.

There’s currently a wide range of change management tools available, each providing benefits to specific scenarios and weaknesses to others. To assist you with your decision to implement the most appropriate change management solution in your organization. We have outlined some of the best of these tools and included some lesser-known examples which also offer extensive advantages.


What is Change Management?

Change management can be defined as a methodical approach to managing the transition or transformation of a company's processes, goals, technologies, culture, or structure. It entails planning, executing, and controlling changes to guarantee that they are effectively implemented and result in the preferred outcomes. The main objective of change management is to aid individuals, teams, and the entire organization in adapting to and embracing change in a way that reduces resistance and maximizes the advantages of the change.

What is a Change Management Tool?

A change management tool is a type of software designed to ease and support the process of directing organizational changes efficiently. These tools can aid businesses in planning, executing, and monitoring changes to reduce disruption and heighten the likelihood of successful implementation. Change management tools often provide multiple capabilities to streamline communication, collaboration, documentation, and analysis across the entire change process.

Change Management Tools

Due to the extensive variety of tools on the market, we produced a list of some of the best examples of these tools, with varying capabilities. Enabling you to make an informed decision about adopting a change management tool for your organization and its unique scenario.


servicenow The ServiceNow change management tool is a cloud-hosted solution. The tool supports the three types of service change that ITIL describes; standard, emergency, and normal. The specific type of change dictates the invoked state model and the corresponding change process that needs to be adhered to.

Utilizing ServiceNow's advanced analytics capabilities enables your team and organization to unleash the potential of their data. By acquiring valuable insights, you can make informed decisions on enhancing and streamlining operations for maximum efficiency.

Key Features and Benefits:

  • Easily integrate with DevOps and SRE
  • Built-in risk assessment and calculation
  • Change success score
  • Multimodal change


Changecrab ChangeCrab is an example of one of the lesser-known change management tools, yet that doesn’t mean that the tool is any less powerful than its competitors. ChangeCrab is a changelog as a service solution with a focus on keeping your customers informed.

By utilizing ChangeCrab you can craft elegant changelogs and release notes easily and seamlessly embed them anywhere on your website. As well as, deliver your latest features, recent bug fixes, and vital updates directly to your customers without interrupting their experience.

Key Features and Benefits:

  • A cost-effective solution, with a free version available.
  • Input embeddable widgets onto your website
  • Advanced user feedback, suggestions, and reporting
  • Slack and Twitter/X integration


FreshService FreshService is an IT change management solution provided by FreshDesk. The utilizes the potential of AI and integrated support channels to modernize your employee engagement. Also, you can benefit from utilizing the entire FreshWorks platform and gain from context-driven analytics, a custom app platform, a secure cloud, a mobile app, and an extensive app marketplace.

A standout benefit of the tool is that it enables you to streamline the entire process from planning to rollout. It supplies customizable software and aids in automating tasks.

Key Features and Benefits:

  • Incident, SLA, and knowledge management
  • Employee onboarding and workflow automation
  • Service health monitoring
  • SaaS and asset lifecycle management


Howspace Howspace describes itself as a powerful organizational development platform that facilitates co-creation and deep change. It enables facilitators to lead discussions and authorizes individuals to actively participate in the change process.

The company focuses on providing an easy platform, powered by AI, to navigate complicated changes. Also, the ongoing feedback loop supported by the discussion capabilities and heightened social collaboration guarantees that teams remain inspired, motivated, actively involved, and consistently engaged.

Key Features and Benefits:

  • AI capabilities: summarize insights, word clouds, sentiment analysis, and more
  • Share materials in text, video, or photo form.
  • Ready-made templates
  • Build-in feedback gathering


Vibinex Vibinex is another example of a less-common change management tool. Vibinex is a specialist change management tool. It's an open-source code review tool that can assist you in quality control of your code by informing you if someone overwrites your code. Vibinex automatically distributes the review process among developers at a code-hunk level for better quality and faster delivery.

Key Features and Benefits:

  • Easy setup and installation
  • Cost-effective solution
  • Data privacy at peak


UVdesk UVdesk is a free open-source helpdesk ticketing system solution. Utilizing an open-source tool for change management is ideal as every organization is different. This means that you can benefit from increased flexibility to inspect, modify, or use the source code of Symfony component-based Enterprise Open Source Helpdesk to provide better customer support or to construct modules upon it.

Uvdesk is created using the Symfony PHP framework to guarantee high customizability for the complex customer support requirement of any trade. UVdesk aims to bring a better communication approach in the eCommerce world.

Key Features and Benefits:

  • Highly customizable
  • Cost-efficient solution
  • Ticket formation and management
  • Easy to configure and host


Giva Giva is an ITIL change management solution. With the tool, you can acquire visibility into code and configuration changes across your entire organization by building a central system of record of all IT changes. As well as this, utilizing Giva means you can benefit from rapid implementation. You can quickly get up and running with Giva's out-of-the-box services that can be simply configured to meet organizational and regulatory compliance requirements.

Key Features and Benefits:

  • Highly customizable without programming or consultants
  • Maintain compliance with regulatory statutes
  • Real-time custom reporting and KPIs
  • Automated notifications and alerts


osTicketAwesome Another example of an open-source support ticketing change management tool is OSTicketAwesome. The tool focuses on building on the already powerful OSticket by modernizing the design to improve ease of use for your clients’ needs. The solution is tested and fully supported in all modern web browsers and can be bought with a simple one-time payment that includes 2 years of support and updates.

Key Features and Benefits:

  • Extensive theme options
  • Full support
  • Easy installation
  • Fully responsive design and intuitive interface

The Change Shop

Thechangeshop The Change Shop is a cloud-based change management platform that incorporates 6 tools designed to manage organizational change. The tools are Change Leader 180, Organization 180, Team 180, Personal 180, Change Simulator 180, and Improve. As with many of the tools in this list, a free version is available.

Additionally, you can learn from The Change Shops change library. Use the change management case study library to acquire and learn from industry and change-specific ideas on ways to enhance your team’s readiness and overall change commitment levels.

Key Features and Benefits:

  • Real-time feedback
  • Lead change with confidence
  • Research-backed improvement tools
  • Change library


Viima Viima is a change management solution designed for organizations that want to collect customer data and feedback to take direct action on it. The platform is cloud-based and enables you to prioritize and develop ideas and feedback to implement change. Also, the tool lets you automate repetitive tasks to streamline the change process for you.

Viima offers a flexible engine for evaluating ideas, you can choose your metrics and pick the right people to rate the ideas on them. As well as this, to help prioritize the idea automated idea scoring is used. Evaluations are automatically used to calculate a Viima score for every idea.

Key Features and Benefits:

  • Built-in integrations such as Microsoft Teams and Power BI
  • Automate repetitive tasks
  • Easily collect ideas and feedback from anywhere
  • Manage Processes with ease

If you’ve enjoyed reading this article, why not read the Leading Release Management Tools or the Top Incident Management Software, Tools, and Systems next?

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