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PagerDuty is an incident management and response platform designed to empower organizations in the management and response to critical incidents. It provides integration with numerous monitoring tools, ITSM systems, and other apps to aggregate alerts and automate responses to incidents. PagerDuty offers numerous features and advantages that have added to the solution's growing popularity.
This platform is also designed to help reduce the noise of alert storms by using machine learning and AI to predict the potential incident impact and give action recommendations from historical data. This makes the whole incident response process more accurate and efficient. As well as this PagerDuty gives automation for incident triage, escalations, and response workflows, to help smooth incident management. It enables automated actions for remediation, pre-configured response plays, and collaboration tools for incident respondents.
However, not all users have experienced the same levels of satisfaction with the tool. A common downside cited by former users of PagerDuty is that it’s quite expensive, particularly due to the price of each license greatly increasing the operating cost. Due to these issues with PagerDuty, numerous users may want to opt for a PagerDuty alternative. So, to assist you with this, this article will outline the top 10 PagerDuty alternatives to help you find the most appropriate solution for your organization.
Contents
What is an Incident Management Tool?
An incident management tool is a software application tailored to help organizations detect the incidents that cause disturbance to normal operations and manage their workflow for resolution. These tools smoothen the entire lifecycle of an incident, from detection and logging through resolution and analysis, with minimal downtime and faster recovery. Key features usually include real-time alerting, automated workflows, on-call scheduling, and escalation protocols for the right personnel to be alerted in time. Also, most incident management tools are integrated with multiple monitoring, logging, and IT service management systems to consolidate notices and provide a single view of incidents.
PagerDuty Alternatives
xMatters
The first PagerDuty alternative included in our list is xMatters, an incident response solution that aims to dramatically improve resolution times, root-cause analysis outcomes, and value stream delivery for digital services. With this tool, you can utilize service dependencies maps to visualize dependencies, related incidents, and changes to the service landscape to monitor incidents as they unfold. It also offers service-centric automation to drive faster root cause discovery.
Opsgenie
Opsgenie’s incident management platform enables organizations to handle critical incidents efficiently and respond to them in a pre-determined timeframe. Real-time alerting, custom on-call schedules, and automated escalation policies are some features used in Opsgenie to inform the right teams based on the severity of an incident. Opsgenie integrates many monitoring and collaboration tools by aggregating alerts from these tools into one interface.
ServiceNow
ServiceNow Incident Management is an enterprise solution designed to streamline the process of identifying, managing, and resolving IT incidents. It automates incident logging, prioritization, and assignment with predefined rules to time its response to relevant teams duly. It also integrates into other IT service management processes and tools to enable a single view of incidents across the organization. Key features include real-time dashboards, custom fields/workflow features, and collaboration tools for quick and effective communication among responders.
AlertOps
The next tool included in our list of PagerDuty alternatives is AlertOps. AlertOps offers you no-code configuration capabilities including effortlessly escalating alerts between service teams, enriching alerts, and mapping custom fields via Open API. As well as this, you can leverage the success team and solution architects to design POCs and optimize configurations for expert guidance on best practices.
BigPanda
BigPanda is an AIOps solution that enables enterprises to consolidate and automate a range of tasks, including event correlation, outage resolution, and incident response. BigPanda offers users higher-quality alerts that allow teams to move from reactive to proactive incident response and catch issues before they become outages. Also, the tool connects to both the latest and legacy systems.
Freshservice
Freshservice from FreshWorks is a PagerDuty alternative that offers a unified platform, with AI, automation, and collaboration. The tool can be integrated with cloud and on-premise enterprise applications, with minimal complexity, including Microsoft Teams, AWS, and Slack. As well as this, key workflows are built in to offload low-value tasks, problem-solve, collaborate, and communicate better, facilitating enhanced efficiency.
Spike
Spike is a simplified incident management platform that enables users to stay ahead of service-disrupting incidents and manage them with unlimited alerts, flexible on-call schedules, and status pages. A significant benefit of Spike is that users can quickly get up and running without any code being required and easily set up teams without training being needed to get started.
Squadcast
With Squadcast, a PagerDuty alternative, users can automate incident response, reduce downtime, and enhance the tech team's delivery. The solution allows users to map all their services and interdependencies with Service Graph, and establish ownership, enabling teams to take charge of the services they're responsible for. As well as this, Squadcast offers users the ability to monitor alerts originating from various sources, to ensure critical issues don’t go unnoticed.
Rootly
Rootly is an incident management platform that serves as a PagerDuty alternative due to its multi-cloud alerting capabilities. With this solution, users can utilize the mobile app, allowing them to be on call without being fixed to their laptop. Each alert offers context and action items to assist in hitting the ground running, without any excess clutter. Also, the alert Sources page simplifies viewing, creating, and testing alerts from a huge range of sources including Sentry, Grafana, Datadog, Prometheus Alertmanager, as well as others from an intuitive user interface.
GoAlert
The last PagerDuty alternative included in our list is GoAlert, an open-source on-call management, automated escalations and notifications solution. This tool offers convenient options for external integrations using existing monitoring & telemetry systems. As well as this, it provides configurable notifications, scheduling, and automatic escalations to alert others when you're not available.
If you've enjoyed this article why not read The Top Incident Management Software, Tools, and Systems or The Best LogicMonitor Alternatives next?