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The rapid growth of 5G technology and expanse of the Telecoms industry has created the need for these organizations to implement effective data-driven decisions, to enable the future profitability of their companies. This raises the challenge of analyzing data from various sources across complex networks to derive insights and ultimately decision making.
Telecommunication organizations and communication service providers are constantly evolving, innovating, and increasing operational complexity. Cloud-native functions (CNFs), the addition of 5G, and, migration to the cloud have supplied significant new capabilities enabling these service providers to become more competitive. Yet, with these new technologies accelerating change it's vital that these organizations implement operations and systems that properly control and maintain the highest quality service.
This highlights the imperative nature of observability for telecom organizations to better handle network efficiency, security, and reliability. An observability solution, like the one provided by Logit.io, is a centralized platform to monitor, alert, troubleshoot, and visualize all information that is associated with the operations of your organization.
With this tool, telecom organizations can visualize their entire IT infrastructure and simply pinpoint issues with enhanced accuracy. This in turn, drastically reduces the likelihood of these issues reaching your valued customers, as alerts can be established to ensure a prompt response when issues arise.
Within this article we will outline what observability is, the importance of incorporating an observability tool into a telecom organization or communication service provider, as well as some of the best use cases for observability in these organizations.
Contents
What is Observability?
Observability can be understood as the measure of how the internal workings and performance of a system are operating to deduce or infer based on its external outputs. Put simply it is the practice of measuring a range of external outputs from various sources related to a system, to accurately comprehend the internal workings of that system.
Observability is built on monitoring three main external outputs logs, metrics, and traces, regarded as the three pillars of observability. This concept is crucial for comprehending the dynamics of a system, finding issues, and allowing for efficient troubleshooting and debugging processes. Observability is vital for maintaining and enhancing the reliability, performance, and resilience of complex systems.
How Observability Can Empower Telecom Organizations
Telecommunication organizations utilizing a tool such as Logit.io’s observability platform for telecoms are able to begin collecting data and start using this to make informed decisions. To assist you in understanding the full capabilities and uses of this tool for these organizations, we have listed some of the best use cases for an observability solution when used within the telecoms industry.
Emergency Services Monitoring
Guaranteeing that emergency services numbers like ‘911’ or ‘999’ here in the UK are operating 24/7 is a vital responsibility for telecoms organizations, that could have serious consequences if not maintained. Therefore these organizations must constantly test endpoints related to these services and attain real-time visibility into their delivery. Utilizing an observability solution enables these companies to monitor various metrics to establish correlations. Then they can measure and set alerts for when the call completion rate or the average mean opinion score dips below a certain threshold.
Broadband Service Optimization
In today's Telecom industry, service providers often supply multiple high-speed internet services, such as fiber and 5G. Yet, as these services are managed and maintained by different teams, performance and security management can differ between services. Therefore, these organizations require complete visibility into their entire network infrastructure. With an observability solution, these organizations can attain visibility into their entire network infrastructure by monitoring a range of metrics such as port utilization, power consumption, and circuit capacity. This will enable your organization to maintain and examine the performance of individual services.
Real-Time Vulnerability Management
Highlighting and addressing areas of vulnerability is a vital practice for any organization. But, it’s a challenging process to conduct this consistently across the thousands of nodes that a service provider has. With an observability solution, these organizations can utilize the tool to perform a comprehensive examination of business-impacting vulnerabilities that require immediate attention. Additionally, utilize the powerful alerting feature to ensure that you can quickly rectify a new area of vulnerability before it has a negative impact.
Automated Compliance Reporting
Telecom companies need to demonstrate numerous compliance controls such as PCI, SOX, and GDPR. As well as having access to a significant amount of CPNI and PII about customers, making it essential to ensure this information remains confidential. This can be a challenging and costly process for these organizations. Adopting an observability solution like Logit.io’s can streamline the process of demonstrating compliance. Our observability platform simplifies compliance reporting by including access controls, thorough auditing, and robust security measures. Easily produce reports and dashboards to illustrate the compliance status with any necessary technical control at any given moment.
Outage Impact
After an outage, it's important to conduct a review of who was impacted, the duration of the outage, and perform root cause analysis to determine the severity of the outage. By utilizing an observability solution, organizations can easily identify the precise time an incident occurred and precisely discover the level of impact. Logit.io’s observability tool removes the guesswork in tackling queries by providing the flexibility to delve into root causes or aggregate data for producing advanced key performance indicators (KPIs) tailored to any consumer or business service within a Cloud Service Provider (CSP).
Managed Security Services
With the continuous rise of cybersecurity attacks on the telecom industry, maintaining a robust and secure system is becoming increasingly challenging. Incorporating an observability solution provides organizations with extensive security features. For example, analytics-driven security yields deeper, more accurate detection capabilities than typical rule-based security offered by SIEMs. Also, with end-to-end visibility across all machine data, your team can attain a stronger security posture from threats that are not usually seen.
Hybrid Cloud Monitoring
With more telecom organizations utilizing either hybrid cloud or cloud environments due to their enhanced scalability and flexibility features, effectively managing these environments has become essential. Along with the added benefits of cloud environments, there are also drawbacks, such as higher complexity and dispersion of data, making monitoring and managing these environments challenging. Logit.io supplies a unified and versatile platform that efficiently manages resources, data, and applications across on-premises, private, semi-private, and public cloud environments both independently and as a whole. Enabling easy monitoring of your entire environment independent of their type.
Explore the features of the Logit.io observability platform designed for telecoms companies by experiencing our platform with a free 14-day trial.
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